Your new Simmons® product is built with a single-sided design. This bed does not have to be flipped to maintain warranty rights.
The Following Care Instructions Can Help Preserve Warranty Rights
Use a new Simmons foundation or a supportive,
rigid, non-yielding foundation. An old foundation unit may not provide
Support your Simmons mattress and foundation only with a frame that
provides rigid center support as well as support for the head, foot, and
sides for queen, split queen, king and California king size sets (as
noted above). For any queen or king frame that does not have a metal
center support, you must use at least 5 hardwood (i.e., oak or ash)
slats (1" x 4") and add legs to the 3 center slats. By not providing a
sufficient supportive frame, damage can occur to the product and your
warranty will be invalid.*
Add a solid platform on top of any open slatted mattress support
system with openings between the slats that exceed two (2) inches (e.g.,
a platform bed frame in which a Beautyrest® Pocketed Coil®
mattress rests directly upon slats with open spaces between the slats).
Use of such an open slatted mattress support system with spaces between
the slats which exceed 2 inches (5 centimeters), without the addition
of a solid platform will damage your mattress and your warranty will be
Use a quilted protector pad on your mattress at all times to avoid stains (including MoistureBan™ products).
Carton your mattress and carry it on its side when moving.
If your mattress has a removable cover, use only a professional dry cleaning service to clean the cover.
If your Simmons mattress was manufactured on or after July 1, 2007,
it meets the requirements of the Federal Flammability Standard, 16 CFR
1633, when your mattress is used alone or with the Simmons foundation(s)
as specified on the 1633 law label (see example of 1633 law label on
Do not use an open slatted mattress support
system (e.g., a platform bed frame in which your mattress rests directly
upon slats with open spaces between the slats) where the openings
between the slats are greater than 2 inches (5 centimeters) as this will
damage a Beautyrest Pocketed Coil mattress. To prevent damage to your
mattress if the openings between the slats exceed 2 inches (5
centimeters), the support system may be modified by applying a solid
platform on top of the slat system.
Do not remove the white law label or the
model name label. These labels serve as a means of identification to
establish your warranty rights.
Do not bend or fold, stand or jump on product as damage can occur.
Do not use cleaning fluids on your mattress; it may damage some of the materials.
Do not use any type of fabric protection spray or chemical application on this product.
If your mattress has a removable cover, do not machine wash the removable cover.
If your mattress has a removable cover, do
not remove or wash the inner mattress cover or bottom fabric of
removable outer cover.
If your mattress has a removable cover, do not wash the foam mattress core.
If you purchased a Simmons product, including ComforPedic®, that contains one inch or more of NxG® Memory Foam or AirCool™ Memory Foam, do not use a heating pad or electric blanket.
Do not smoke in bed or use open flames near the bed.
* For all adjustable foundations, please see the owner's assembly and operating manual for required support.
How Can I Get Service On My Warranty?
your original Simmons dealer. If your original Simmons dealer is no
longer in business or you have moved outside the service area, please
contact the Simmons Consumer Service Facility at
firstname.lastname@example.org. A copy of original bill of sale is
needed to determine original date of purchase. Model name label and law
label must be attached to identify the bedding and validate this
What Is Covered?
If you purchased a Simmons mattress
and use it with a foundation and frame that provide proper support, this
warranty covers manufacturing defects in your Simmons mattress or
foundation. This warranty also covers faults in materials or
manufacturing defects in the removable fabric cover available on select
models. Replacement of one piece does not automatically result in the
replacement of any other piece. This limited warranty is provided only
to the original purchaser.
Examples of proper support for queen, split queen, king and
California king size bedding when the mattress is also supported by a
conventional foundation or box spring.
How Long Is the Coverage Period?
warranty coverage runs from the original date of purchase. Repair or
replacement of the mattress or foundation does not extend its limited
warranty or begin a new limited warranty period. Your warranty period is
based on the code indicated on your white law label. (See chart).
What will Simmons Do?
If your Simmons
mattress, foundation or removable fabric cover (available on select
models) fails due to a manufacturing defect, the exclusive remedy under
this warranty will be repair or replacement of the defective product in
the U.S., Puerto Rico or U.S. Virgin Islands.
Simmons reserves the right to substitute
comparable materials or models and does not guarantee that the
replacement will match the existing piece.
Your Rights Under State Law
warranty gives you specific rights, and you may have other rights, which
vary from state to state. This warranty is extended only to the
original purchaser from Simmons Bedding Company or its authorized
What Is Excluded Under This Warranty?
This warranty does not apply to and excludes:
Firmness preference of the product.
Normal body impression(s) as indicated by your warranty code (see chart).*
Bent border/grid wires.
Burns, stains or soil.
Mattresses not used with a proper foundation and support system. Examples of proper support include:
Simmons foundation or a supportive, rigid
non-yielding foundation. The frame supporting queen and king size
mattresses and foundations must have sufficient center support.
platform bed frames where the space between the slats measures two (2)
inches (5 cm) or less and which, with a queen or larger size, provide
adequate center support.
The appropriate Simmons adjustable foundation.
Damage due to use of a Beautyrest Pocketed
Coil mattress on a slatted platform bed frame without a solid foundation
where the space between the slats exceeds 2" (5 cm).
Adjustable foundations (see owner's manual for details on warranty coverage).
For models with removable covers, damage due to improper washing (including snags and discoloration).
Merchandise sold "as-is", "distressed" or "floor model/sample".
Claims made outside the 50 United States, Puerto Rico or U.S. Virgin Islands.
Transportation, inspection, or removal costs of product.
Simmons product that is stained, soiled, or infested with vermin, even if defective.
* Please note that due to use of
higher density foams and/or the use of memory foam technology in some
models, the recovery time may take up to 4 hours. However, normal
increase in softness or a decrease in the recovery feature due to normal
use, temperature, or humidity is excluded under this warranty.
The duration of any applicable implied warranties,
including but not limited to the implied warranties of merchantability
and fitness, shall not exceed the term of this limited warranty. **
Simmons shall not be liable for incidental or consequential damages that
result from the use of your Simmons product. *** No expressed or
implied warranties are extended to persons who purchase the product from
anyone other than Simmons Bedding Company or its authorized dealers,
and all warranties to such persons, including the implied warranties of
merchantability and fitness, are hereby excluded.
** Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations and exclusions may not
apply to you.
For warranty assistance or other product correspondence, please contact your Authorized Dealer, or:
One Concourse Parkway, Suite 800, Atlanta, GA 30328